Internship Details

Internship Title : Customer Service Representative (night Shift)
Company Name : Angaros (India) Pvt Ltd
Last Updated : Feb 22, 2018
Vacancy Location : Hyderabad - India
Internship Category Customer Support
Work Type Full-time
Number of Openings 60
Salary To-Be-Decided
Start Date (Approx.) Feb 01, 2018
End Date (Approx.) Apr 02, 2018
Skills Customer Service, Customer Satisfaction, Customer Experience, Customer Oriented, Effective Communication, Time Management
Description Responsibilities 1) Involved in managing the customer calls 2) Generate sales lead 3) Identify and assess customers needs to achieve satisfaction 4) Build sustainable relationship and trust with the customer accounts through open and interactive communication 5) Provide accurate, valid and complete information by using the right methods/tools 6) Meet personal/customer service team sales targets and call handling quotas 7) Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Keep records of customer interactions, process customer accounts and file documents 8) Follow communication procedures, guidelines and policies 9) Need to take the extra miles to engage customers. Required Skills 1) Any Bachelor's degree or its equivalent preferred 2) Proven customer support experience or experience as a client service representative 3) Track record of over-achieving quota 4) Strong phone contact handling skills and active listening 4) Familiarity with CRM systems and practices 5) Customer orientation and ability to adapt/respond to different types of characters 6) Excellent communication and presentation skills 7) Ability to multi-task, prioritize, and manage time effectively.