Internship - Customer Support

Internship Title : Operations Intern
Company Name : Lybrate India Pvt. Ltd.
Last Updated : Feb 18, 2020
Vacancy Location : Faridabad - India
Internship Category Customer Support
Work Type Full-time
Number of Openings 5
Salary 10000
Start Date (Approx.) Jan 22, 2020
End Date (Approx.) Jul 31, 2020
Skills Customer Satisfaction, Interpersonal Communication Abilities
Description Working closely with the operations team and respond to all customer (Doctors and Patients) queries over calls in a timely and comprehensive manner to ensure customer satisfaction Taking order confirmations and updating the CRM Highlight issues through feedback and recommend changes in procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times Adherence to quality and compliance guidelines. Support any new initiatives in the directorate. Balance customer interests with the interests of Lybrate. Communicates effectively, oral and written to identify and document necessary information This role may be subject to additional responsibilities based on Business requirements