Internship Details

Internship Title : Quality Intern
Company Name : Cactus Communications
Last Updated : Feb 16, 2019
Vacancy Location : Mumbai - India
Internship Category Customer Support
Work Type Full-time
Number of Openings 1
Salary 21100
Start Date (Approx.) Dec 10, 2018
End Date (Approx.) May 10, 2019
Skills English
Description • Handle unpleasant, complex client situations through perseverance and superior problem-solving abilities. Communicate courteously, empathetically, and effectively with external and internal clients. Take ownership and drive the resolution to closure. • Be well informed about our services and understand our quality promise in order to ensure that client feedback is addressed knowledgeably, promptly, and precisely. • Understand internal processes functions to involve right stakeholders and use the feedback to generate consumer and business insights • Study client feedback and provide inputs for enhancing current services, validating new concepts suggested by clients • Share insights obtained from client feedback about client behavior and preferences, the industry, market, etc.